Refund policy

Last updated: October 5, 2026

Z2 Running is operated by SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Limassol, Cyprus. If anything is not right with your order, email us at support@z2runningstore.com and we will help. Most issues are solved within 2 business days, so please contact us before opening a dispute with your bank.

Cancellations

  • You can cancel within 12 hours of ordering for a full refund, as long as the order has not been processed yet.
  • After the order is processed or shipped, the return rules below apply.

30-day returns

  • You can return any item within 30 days of delivery, for any reason.
  • Items should be unused, in their original condition and packaging, with all parts and accessories.
  • Socks, headbands, caps, sweatbands and other items worn against the skin can only be resold if they were not worn. If an item comes back worn, used or damaged, we may reduce the refund by the loss in value, up to the full price of the item.
  • Email us before sending anything back. We will reply within 2 business days with the return address and instructions. Please do not send items to our company address. We are not responsible for items sent to an address we did not give you.
  • For change-of-mind returns, you pay the return shipping. We recommend a tracked service, because we cannot refund items that never reach us.

Refunds

  • We refund to your original payment method within 5 business days after we receive and check the item. For orders shipped to the European Union or the United Kingdom, we refund within the same time after we receive the item or proof that you shipped it, whichever comes first.
  • If your order had a multi-item discount, we refund the amount you actually paid for the returned item.
  • Outside the European Union and the United Kingdom: if your order got free shipping and the items you keep add up to less than $45, we deduct the standard shipping cost ($7.95) from the refund.
  • If you return a whole order shipped to the European Union or the United Kingdom, we also refund the original standard shipping cost.
  • Your bank may take a few extra days to show the refund.

Free size or color exchange

  • One free exchange per order, for a different size or color of the same product, requested within 30 days of delivery.
  • We ship the new item at no cost to you, and you keep the first one. No return needed.
  • Exchanges depend on stock. If the size or color you want is not available, you can return the item for a refund under the 30-day returns rules above.
  • We may decline exchange requests that look like misuse, such as repeated requests for the same product.

Damaged, faulty or wrong item

  • Email us as soon as you notice the problem, with your order number and photos or a short video showing the problem and the product.
  • Once we confirm it, we will send a replacement or refund you in full, including shipping. You choose. In most cases you do not need to return the item. If we ask for it back, we pay the return shipping.
  • This does not limit your legal rights for goods that are faulty or not as described. In the European Union, these rights last at least 2 years from delivery.

Lost or late orders

  • Email us if your tracking shows no movement for 15 business days, or if your order has not arrived 10 business days after the latest estimated delivery date. We will reship your order or refund you in full.
  • If your tracking shows the order as delivered but you cannot find it, please check with neighbors, your building and the local carrier, then email us within 7 days of the delivery date. We will open an investigation with the carrier and help you. We cannot refund parcels confirmed as delivered to the address given at checkout.

Right of withdrawal (European Union and United Kingdom)

If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day return window already includes this right.

  • To cancel, send us a clear statement by email. You can use the model form below, but it is not required.
  • Send the goods back within 14 days of telling us. You pay the direct cost of returning them.
  • We refund within 14 days of receiving your cancellation. We may wait until we receive the goods, or proof that you sent them.

Model withdrawal form
To: SICLOPAY LTD (Z2 Running), Spyrou Kyprianou Avenue 14, Office 1, 3070 Limassol, Cyprus, support@z2runningstore.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.